Job Title: Associate – Zomato Associate Accelerator Program (ZAAP)
Location: Hyderabad & Delhi
Job Description
Join Zomato’s Associate Accelerator Program (ZAAP) to become a future leader. This role is not just about solving customer problems but also about transforming the way we deliver exceptional service to our online ordering clients.
As an Associate, you’ll work closely with a team of passionate peers to address customer concerns and enhance Zomato’s customer care standards. Starting from the ground up, you’ll develop a deep understanding of customer needs and challenges, serving as their primary point of contact via email, calls, and chat.
More importantly, you’ll collaborate with internal Zomato teams to identify core issues and drive meaningful solutions, enabling continuous improvement.
Key Responsibilities
- Customer Focus:
- Handle a fast-paced customer service environment effectively.
- Use empathy to create positive experiences for customers.
- Communication Skills:
- Exhibit excellent interpersonal and communication abilities.
- Ensure all interactions are clear, concise, and articulate.
- Problem-Solving & Analytical Skills:
- Resolve issues swiftly and efficiently.
- Identify patterns in customer complaints to suggest innovative solutions.
- Collaborate with internal teams to streamline the resolution process.
- Growth Opportunities:
- Explore opportunities to advance into program management, sales, operations, or support within a year.
Qualifications
- Education: Graduation or Post-Graduation in any field.
- Skills:
- Exceptional communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Empathy and a customer-centric mindset.
Why Join Zomato ZAAP?
This program offers a dynamic and challenging environment, opening doors to exciting career growth opportunities in various domains like program management, sales, operations, and more.
Zomato is looking for enthusiastic, driven individuals ready to make an impact and grow their careers within the organization.
If you’re passionate about solving problems and creating amazing customer experiences, this role is perfect for you!
How to Apply for Zomato Associate Accelerator Program Recruitment
Follow these steps to secure your chance for this exciting vacancy:
- Review Job Details:
Carefully go through the job description and requirements listed on this page to ensure this role aligns with your skills and career goals. - Click the Apply Link:
Scroll down and click on the “Apply Link” button to access the official Zomato application portal. - Fill Out the Application:
Complete the application form on the official website by providing accurate and up-to-date information. - Double-Check Your Information:
Before submitting your application, review all the details to ensure they are correct and complete. - Submit Your Application:
Once you’re confident in your application, submit it through the official website as per the instructions provided.